Schéma JSON : classer un ticket de support

JSON Schema pour classer un ticket de support : catégorie, urgence, sentiment, résumé en une phrase et action suivante.

Lis le message du client et classe-le. L'urgence est haute si le client est bloqué ou menace de partir.

JSON Schema

{
  "type": "object",
  "required": [
    "categorie",
    "urgence",
    "resume"
  ],
  "properties": {
    "resume": {
      "type": "string",
      "description": "Une phrase"
    },
    "urgence": {
      "enum": [
        "basse",
        "normale",
        "haute"
      ],
      "type": "string"
    },
    "categorie": {
      "enum": [
        "facturation",
        "technique",
        "livraison",
        "compte",
        "autre"
      ],
      "type": "string"
    },
    "sentiment": {
      "enum": [
        "positif",
        "neutre",
        "negatif"
      ],
      "type": "string"
    },
    "action_suivante": {
      "type": "string",
      "description": "Ce que le support doit faire"
    }
  }
}

Output example

{
  "categorie": "livraison",
  "urgence": "haute",
  "sentiment": "negatif",
  "resume": "Colis annoncé livré mais jamais reçu.",
  "action_suivante": "Ouvrir une enquête transporteur et proposer un renvoi."
}

Estimated cost

Input tokens per call : ≈ 403

Input cost only, excluding the model's answer. Providers' public standard prices (Mistral AI, DeepSeek, OpenAI, Anthropic) converted from USD to euros at the ECB rate of September 29, 2026. Estimate: 1 token ≈ 3.6 characters.

Identifier

contextetech--classer-un-ticket-support

Type

Output schemas

File

classer-un-ticket-support.schema.json

Format

JSON (application/json)

Size

725 bytes

Encoding

UTF-8

Estimated tokens

≈ 201

Language

French

License

MIT

Commercial use

Allowed

Personal data

None

Version

1.0

Published on

October 1, 2026 at 6:55 PM

Updated on

October 1, 2026 at 6:55 PM

Storage

in database

Uses

0

Likes

0

classer-un-ticket-support.schema.json

{
  "type": "object",
  "required": [
    "categorie",
    "urgence",
    "resume"
  ],
  "properties": {
    "resume": {
      "type": "string",
      "description": "Une phrase"
    },
    "urgence": {
      "enum": [
        "basse",
        "normale",
        "haute"
      ],
      "type": "string"
    },
    "categorie": {
      "enum": [
        "facturation",
        "technique",
        "livraison",
        "compte",
        "autre"
      ],
      "type": "string"
    },
    "sentiment": {
      "enum": [
        "positif",
        "neutre",
        "negatif"
      ],
      "type": "string"
    },
    "action_suivante": {
      "type": "string",
      "description": "Ce que le support doit faire"
    }
  }
}

Anthropic API (Python)

import json, anthropic

schema = json.load(open("classer-un-ticket-support.schema.json"))
client = anthropic.Anthropic()
resp = client.messages.create(model="claude-sonnet-5", max_tokens=1024,
    tools=[{"name": "extraire", "description": "Renvoie les données extraites", "input_schema": schema}],
    tool_choice={"type": "tool", "name": "extraire"},
    messages=[{"role": "user", "content": "your input here"}])
print(resp.content[0].input)

OpenAI format (response_format)

{
  "type": "json_schema",
  "json_schema": {
    "name": "classer-un-ticket-support",
    "schema": {
      "type": "object",
      "required": [
        "categorie",
        "urgence",
        "resume"
      ],
      "properties": {
        "resume": {
          "type": "string",
          "description": "Une phrase"
        },
        "urgence": {
          "enum": [
            "basse",
            "normale",
            "haute"
          ],
          "type": "string"
        },
        "categorie": {
          "enum": [
            "facturation",
            "technique",
            "livraison",
            "compte",
            "autre"
          ],
          "type": "string"
        },
        "sentiment": {
          "enum": [
            "positif",
            "neutre",
            "negatif"
          ],
          "type": "string"
        },
        "action_suivante": {
          "type": "string",
          "description": "Ce que le support doit faire"
        }
      }
    },
    "strict": true
  }
}